Receive incident cards in a Teams channel and acknowledge, snooze, resolve or assign without leaving the conversation
WHAWIT posts incidents into a Microsoft Teams channel as they escalate. Each incident
arrives as a card with buttons — Acknowledge, Snooze, Resolve, Assign —
that act directly on the incident. Every action is attributed to the Teams user who
clicked it and appears on the incident timeline in WHAWIT.
An escalated incident in a Teams channel, with in-place actions
A WHAWIT account. Channels are connected per project: incidents of the connected
project post to the channel.
The WHAWIT app installed in your Teams tenant — from the Teams app store, or uploaded
to your organization’s app catalog by a Teams administrator.
To use the card buttons, the Teams user’s email address must be a member of the
WHAWIT organization. Channel membership alone is deliberately not enough — anyone
can see the card, only your team can act on it.
In Teams, open Apps, find Whawit and add it to the team channel where
incidents should land. On install, the bot introduces itself and posts a
pairing code — eight characters, valid for 30 minutes.
The bot posts a pairing code when it joins a channel
2
Enter the code in WHAWIT
In app.whawit.ai, select the organization and project the
channel belongs to, then open On Call → Meerkats, open your monitor’s row menu
(⋮ → Edit), and scroll to the channels section — the Teams channels
card. Enter the pairing code and press Connect. The same card is also
available under Integrations → Microsoft Teams.
3
Done
The channel appears as connected, attributed to the user who linked it. From now
on, incidents of that project post to the channel as they escalate.
Code expired, or lost the message? Mention the bot — @Whawit connect — in the
channel. If the channel is not yet connected, it answers with a fresh pairing code.
When an incident escalates, the card carries the severity, status, summary and
description, plus:
Button
What it does
Open incident
Opens the incident in the WHAWIT web app
Acknowledge
Marks the incident acknowledged, stopping further escalation
Snooze 1h / 4h / 24h
Silences the incident for the chosen window
Resolve
Resolves the incident
Assign
Assigns the incident to a team member
After an action the card refreshes in place, showing what happened and who did it —
Acknowledged by [email protected] — and the same entry lands on the incident timeline.
Once an incident reaches a terminal state, action buttons are removed from the card.Actions are single-use: a second click on an already-applied action answers
“Already applied” instead of repeating it.
The bot answers any mention. @Whawit help (or anything else) replies with the
channel’s connection status and where to manage your on-call setup. In a channel that
is not connected yet, any mention gets a fresh pairing code.
The bot answers mentions with the channel status and next steps
If you prefer not to install the app, WHAWIT can post through a Teams Workflows
incoming webhook instead:
In Teams, open the channel → ⋯ → Workflows → Post to a channel when a
webhook request is received, and copy the generated URL.
In WHAWIT, open On Call → Meerkats → your monitor → ⋮ → Edit, scroll to the
channels section and paste it into the Microsoft Teams webhook field.
With the webhook transport, card buttons open WHAWIT in the browser (signed,
single-use links) instead of acting in place — the platform does not allow callbacks
on webhook cards. The bot transport is the recommended experience.
The channel is not connected to the incident’s project, or the escalation level does not include the Teams channel. Reconnect from the right project, and check your escalation policy.
… is not a member of this WHAWIT organization
The Teams user’s email is not in the organization. Invite them in Users, or use Open incident to act in the web app.
Pairing code expired
Mention the bot in the channel — an unconnected channel always gets a fresh code.
Buttons open the browser instead of acting in place
That channel uses the webhook transport. Install the WHAWIT app in the channel for in-place actions.
”Already applied” after clicking
Someone else acted first — the card refresh shows who.
